Healthcare operations management: a structured literature reviewJha, R., Sahay, B., & Charan, P. (2016). Healthcare operations management: a structured literature review. Decision (0304-0941), 43(3), 259–279.
This article identifies key dimensions of healthcare operations management, highlights the present trend in research on healthcare operations management, and suggests areas for future research. It also identified six major themes namely service quality, service operation strategy, information technology, service scheduling, service performance, and others elements (consists of five sub-themes).