Your course textbook can be accessed via the DART eBook link in the Getting Started module.
Your course requires a textbook that must be purchased from the NU Bookstore or any other resource of your choosing (for example, on Amazon).
Operations Management 3rd Ed.
Cachon, G. & Terwiesch, C. (2023) Operations Management (3rd ed.). McGraw Hill.
This chapter is important to understand the basics and scope of operations management. Customer utility, inefficiencies, and system inhibitors or blocks are discussed with examples and learning activities. Also included is a view of working in the field of operations management.
This chapter is important because it covers how to identify gaps in processes. Strategies are discussed to determine process flow and metrics for evaluation. All managers ultimately need to decide if a process is efficient and how to make improvements.
This chapter is important because it discusses process flow diagrams to determine if obstacles are present in a process. How to compute flow rate of a process including cycle time and utilization. How to analyze multistep processes and identify bottlenecks.