Social Media in Use: A Uses and Gratifications ApproachRrustemi, V., Hasani, E., Jusuf, G., & Mladenović, D. (2021). SOCIAL MEDIA IN USE: A USES AND GRATIFICATIONS APPROACH. [DRUšTVENI MEDIJI U PRAKSI: PRISTUP KORIšTENJA I ZADOVOLJSTVA] Management : Journal of Contemporary Management Issues, 26(1), 201-217. https://search.ebscohost.com/login.aspx?direct=true&AuthType=sso&db=edsinc&AN=edsinc.A668616190&site=eds-live&scope=site&custid=natuniv
- By reading this article, you will gain insights into how information technologies have transformed marketing, particularly in digital environments, and how consumers in the Western Balkans, specifically in Kosovo, utilize social media, shaping their attitudes based on the uses and gratifications approach. This unique research from the region provides valuable information for marketers and managers aiming to engage online customers effectively through social media.