Organization Development and Change
Cummings, T. G., & Worley, C. G. (2025). Organization development and change. (12th ed.) Cengage.
○ Chapter 7: Interpersonal and Group Processes - This chapter explores human process interventions in organizational development that focus on improving interpersonal relationships and group dynamics. These include process consultation, which helps individuals and teams enhance effectiveness and self-diagnosing issues, third-party interventions aimed at resolving interpersonal conflicts, and team building designed to strengthen group collaboration and problem-solving.
○ Chapter 8: Organization Processes - This chapter outlines key organizational process interventions, including traditional methods like confrontation meetings and intergroup conflict resolution, which help address systemic issues and improve collaboration. It also covers large-group interventions, organizational learning (OL), knowledge management (KM), and dynamic strategy making—all aimed at fostering adaptability, shared vision, and continuous improvement. Finally, downsizing is discussed as a strategy for structural change, with its success largely dependent on thoughtful implementation and alignment with organizational goals.