The Leader as CoachIbarra, H., & Scoular, A. (2019). The leader as coach. Harvard Business Review, 97(6), 110–119.
This resource explains the merits of different types of coaching—directive, nondirective, and situational—and notes that sometimes no coaching at all is appropriate. It also describes how managers can use the four-step GROW model to become more skilled at listening, questioning, and drawing insights out of the people they supervise.