TIM-7001 v5

Axelos. (n.d.). What is IT service management? https://www.axelos.com/certifications/itil-service-management/what-is-it-service-management
IT Service Management (ITSM) is a concept that enables an organization to maximize business value from the use of information technology. ITIL® 4 is the framework for the management of IT-enabled services.

Amoako, R., Jiang, Y., Frempong, M. F., Tetteh, S., & Adu-Yeboah, S. S. (2022). Examining the effect of organizational leadership, organizational structure, and employee technological capability on the success of electronic human resource management. SAGE Open, 12(2).
The advancement in the usage of information technology has revolutionized the business environment. This study is important because it investigates the effect of organizational leadership, organizational structure, and employee technological capabilities on the implementation success of e-HRM systems.

Bissett, A. (2020). Bouncing back from adversity in the time of COVID-19. Governance Directions, 72(7), 311–316.
This resource examines the leadership challenges brought about by COVID-19.

COBIT – An ISACA Framework (2019). Effective IT governance at your fingertips.
The COBIT® ISACA® Framework is used to address IT governance within the organization to manage information technology resources that are important to the success of the organization. The COBIT 2019 Toolkit is useful to organizations seeking to implement and optimize an IT governance solution.

Connolly, B. (2020). Managing ethics and privacy in the age of AI. CIO (13284045), N.PAG.
This document outlines a set of principles for managing AI ethics and privacy.

Danaher, J., Sætra, H.S. (2022). Technology and moral change: The transformation of truth and trust. Ethics Inf Technol 24, 35.
Technologies can have profound effects on social moral systems. This case study focuses on two core human values: truth and trust. It describes their structural properties and conceptualizations, and considers various mechanisms through which technology is changing and can change our perspective on those values.