Buchanan, J., & Hickman, W. (2024). Do people trust humans more than ChatGPT? Journal of Behavioral and Experimental Economics, 112. This source compares trust development in humans and artificial intelligence.
Hyun Baek, T., & Kim, M. (2023). Is ChatGPT scary good? How user motivations affect creepiness and trust in generative artificial intelligence. Telematics & Informatics, 83, N.PAG. This source evaluates how user motivations influence ChatGPT output quality.
Xylogiannopoulos, K. F., Xanthopoulos, P., Karampelas, P., & Bakamitsos, G. A. (2024). ChatGPT paraphrased product reviews can confuse consumers and undermine their trust in genuine reviews. Can you tell the difference? Information Processing and Management, 61(6). This source evaluates how ChatGPT output quality issues affect consumer trust development.
