HRM-7007 v3

Glover, J., & Friedman, H. L. (2015). Realizing cultural differences. In Transcultural competence: Navigating cultural differences in the global community (pp. 77–90). American Psychological Association.
Chapter 6 of this resource underscores the importance of being aware of cultural differences and how to navigate cultural conflict within a global work setting.

Glover, J., & Friedman, H. L. (2015). Reconciling cultural differences. In Transcultural competence: Navigating cultural differences in the global community (pp. 61–75).
Chapter 5 of this resource reviews the reconciliatory aspects of cultural differences.

Glover, J., & Friedman, H. L. (2015). Respecting cultural differences. In Transcultural competence: Navigating cultural differences in the global community (pp. 43–59).
Chapter 4 of this resource reviews going beyond recognizing cultural differences, but also respecting them and how to do so.

Pereira, G. M., Rocha, M., Nunes, F. L., Borchardt, M., & Viegas, C. V. (2018). Internal elements that hinder a better industrial service offering. Journal of Business & Industrial Marketing, 33(2), 220–227.
The importance of this article is to review how various functions within the organization with varying cultures can work together to provide an optimal service offering.

Bhojwani, R. (2015). Organization in crisis: A case study. Feature Edition, 2015(2), 61–84.