PUB-5007: Quality Management in Public Administration

Maswadeh, S., & Al Zumot, R. (2021). The effect of total quality management on financial performance by moderating organizational culture. Accounting, 441–450.
This study is interesting because it focuses on the effects of TQM and its dimensions. It requires top management support, customer and citizen focus, process management as well as all employees’ participation and empowerment, and financial support for the mission.

Fernandes Estanislau Vaz Ventura, P., Silva Cancio Velloso, I., & Alves, M. (2020). Influence of organizational culture in the quality management of a teaching hospital. Rev Rene, 21(1), 1–9.
This article shows the culture in quality management influences patient safety. The international study concluded that several elements were identified such as the university’s culture, power of the doctor, power of the teacher, professional autonomy, and collegiate decisions. These are the elements that influence the management of patient quality and safety.

Paraschivescu, A. O. (2019). Quality culture -- guarantee for excellence. Economy Transdisciplinary Cognition, 22(1), 31–39.
In this article, the importance of quality culture through quality education is discussed.