PUB-5007: Quality Management in Public Administration

Ahmed, A. O., & Idris, A. A. (2021). Examining the relationship between soft total quality management (TQM) aspects and employees’ job satisfaction in “ISO 9001” Sudanese oil companies. TQM Journal, 33(1), 95–124.
This article focuses on soft total quality management regarding the management of human capital and ways to achieve the highest employees’ job satisfaction. This article also examines the need for trained personnel and to ensure that everyone is aware of the values and goals of the agency.

Saeid Kiani, M., & Baharmi, S. (2020). The effect of total quality management on job satisfaction, affective commitment, and organizational citizenship behavior of employees in the ministry of youth affairs and sports. New Approaches in Sport Sciences, 2(3), 129–144.
This article is relevant as it shows that quality management and job satisfaction, affective commitment, and organizational citizenship are interrelated. It is a quantitative study with 253 participants of the Ministry of Youth Affairs and Sports showing the quality management have multiple application throughout the management.