The Effect of Total Quality Management on Job Satisfaction, Affective Commitment, and Organizational Citizenship Behavior of Employees in the Ministry of Youth Affairs and Sports
Saeid Kiani, M., & Baharmi, S. (2020). The effect of total quality management on job satisfaction, affective commitment, and organizational citizenship behavior of employees in the ministry of youth affairs and sports. New Approaches in Sport Sciences, 2(3), 129–144.
This article is relevant as it shows that quality management and job satisfaction, affective commitment, and organizational citizenship are interrelated. It is a quantitative study with 253 participants of the Ministry of Youth Affairs and Sports showing the quality management have multiple application throughout the management.