Lee, V. (2016). Chapter 3: Industry organization and competition. In A profile of the health management industry: Health administration for non-clinical professionals (pp. 39-54). Business Expert Press.
https://ebookcentral.proquest.com/lib/nu/detail.action?docID=4653408 In this chapter you’ll learn about the various types of healthcare units that make up the larger healthcare system. These include physician practices, hospitals, medical schools, insurance companies, information management concerns, pharmacies, and allied health professionals. As you read, consider how these disparate units function and what you identify as the threats to this complex system. In addition, consider what you have learned about the roles of healthcare administrators and how effective management strategies can assist the system in functioning well.
Lee, V. (2016). Chapter 4: Competitive Strategies. In A profile of the health management industry: Health administration for non-clinical professionals (pp 55-66). Business Expert Press.
https://ebookcentral.proquest.com/lib/nu/detail.action?docID=4653408 In this chapter you’ll learn about the importance of marketing and communication in keeping healthcare services competitive and economically viable. You’ll consider the key role of patient satisfaction and how important it is for systems to measure the satisfaction of their patients and respond to concerns. You’ll also consider the various types of insurance that patients have, the impact of serving patients who are uninsured on the financial health of a system, and the ethical issues faced by administrators as they balance economies of scale with a need for access to healthcare for all individuals regardless of their ability to pay.
Lee, V. (2016). Chapter 5: Regulation. In A profile of the health management industry: Health administration for non-clinical professionals (pp. 67-76). Business Expert Press.
https://ebookcentral.proquest.com/lib/nu/detail.action?docID=4653408 This chapter provides you with an understanding of some of the major healthcare regulations of the last 50 years and the impact on the delivery of services. You will study major legislation such as the Family Medical Leave Act, the Americans with Disabilities Act, and the Fair Labor Standard Act. The chapter will close with a look forward to emerging issues that are impacting healthcare now and into the future. As you read this chapter, consider how the HSA professional must remain informed about current legislation at the federal, state, and local levels in order to remain compliant with regulations.
Chapter 5, Planning and Decision Making,
Liebler, J.G., & McConnell, C.R. (2020). Chapter 5: Planning and decision making. In Management principles for health professionals (8th ed., pp. 89-116.) Jones & Bartlett. eISBN-13: 9781284183511 In this chapter, the authors describe the management functions of planning and decision-making. They do a deep dive into the planning process and provide a tutorial on features of good plans, and how to manage challenges to the planning process. The authors also provide information on effective ways to approach the decision-making process and how to prioritize decisions. They also cover the assumptions you make as you begin the planning process, and how to consider the needs of different patient groups as you consider new models and locations for healthcare delivery. Information on post-planning is also provided, as the post-hoc evaluation process is just as critical as the upfront planning. Pay attention to the section on planning concepts related to disasters and crises. This will provide key information to help you with a later assignment. As you read the chapter, critically evaluate your planning skills and how you would approach planning and decision-making in particular scenarios.
Potter, K., & Wills, J. (2013). Community development and building capacity. In D. Sines, et al. (Eds.), Community and Public Health Nursing (pp 22 -36). John Wiley & Sons, Incorporated. ProQuest Ebook Central. https://ebookcentral.proquest.com/lib/nu/detail.action?docID=1388809 This chapter provides an expansive overview of community-based healthcare. This book is written in the context of nursing, but the target audience is both clinicians and administrators. The authors are from the United Kingdom, so the terminology may be a bit different from what you are familiar with. In addition, references to their health services will not be consistent with the U.S. healthcare system. However, it's always beneficial to learn about what others are doing across the world, and the authors provide a comprehensive approach to the planning and decision-making processes related to expanding community-based healthcare services.
Donna Downey (Producer), & Downey, D. (Director). (2009). Primary healthcare in community health nursing. [Video/DVD] Doreen Westera. Retrieved from https://video-alexanderstreet-com.proxy1.ncu.edu/watch/primary-healthcare-in-community-health-nursing This video demonstrates how principles of primary health care can be integrated into community health nursing practice. After viewing this film, you will understand the key role of the community health nurse in implementing primary healthcare. (29:25 minutes)
Berryman, S. N., Palmer, S. P., Kohl, J. E., & Parham, J. S. (2013). Medical home model of patient-centered health care. MEDSURG Nursing, 22(3), 166–196. http://proxy1.ncu.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=a9h&AN=88291463&site=ehost-live This article provides the reader with an introduction to the concept of patient-centered care within the medical home model. This is another example of community-based care. The authors cover the benefit of this model of service delivery, along with the challenges.