HSA-3000 Management Principles in Health Administration

Chapter 9: Training and Development: The Backbone of Motivation and Retention
Liebler, J.G., & McConnell, C.R. (2020). Chapter 9: Training and development: The backbone of motivation and retention. In Management principles for health professionals (8th ed., pp. 193-216).  Jones & Bartlett. eISBN-13: 9781284183511

This is your Redshelf text found in the Course Resources tab on the left side navigation bar. The individuals who make up a workforce are exceptionally valuable to the health of an organization. HSA professionals are charged with hiring, developing, and evaluating their employees, and each of these roles requires specific knowledge elements and skills. In this chapter, you will learn about strategies to motivate and retain your employee. You will consider strategies for learning about the goals of each employee and helping them to develop their career plans. You will learn about mentoring and the concept of apprenticeship. The reading will also cover the management of challenging situations, such as bullying and harassment. Additionally, you will learn how to introduce conversations about these topics with your employees, the importance of education and training as a preventive measure, and how to appropriately handle employee conflicts when they occur. As you review the material, consider the strategies you would utilize to evaluate your employees, work with them to set goals for their advancement, and strategies you can employ to establish a safe, respectful workplace for all.

Chapter 10: Adaptation, Motivation and Conflict Management
Liebler, J.G., & McConnell, C.R. (2020). Chapter 10: Adaptation, motivation and conflict management. In Management principles for health professionals (8th ed., pp. 217-248).  Jones & Bartlett. eISBN-13: 9781284183511

This is your Redshelf text found in the Course Resources tab on the left side navigation bar. In this chapter, you will read about the conflict model of management and how to apply this model to challenging workplace situations. You will also read about how trends in society impact the behavior of people in the workplace. Employees bring their personal electronic devices to work, and managers often have to deal with issues related to personal cell phone and social media use in the workplace. As you read this chapter, reflect on how technological advances impact work and how you, as a leader, could create a workplace where technology enhances, but does not detract from the daily work of your team.