LibGuides: HSA-3000 Management Principles in Health Administration: Week 5 Resources

Week 5 Resources

Chapter 6: Organizing and Staffing
Liebler, J.G., & McConnell, C.R. (2020). Chapter 6: Organizing and staffing. In Management principles for health professionals (8th ed., pp. 117-146). Jones & Bartlett. eISBN-13: 9781284183511

Chapter 7: Committees and Teams
Liebler, J.G., & McConnell, C.R. (2020). Chapter 7: Committees and teams. In Management principles for health professionals (8th ed., pp. 147-168). Jones & Bartlett. eISBN-13: 9781284183511

These are your Redshelf texts found in the Course Resources tab on the left side navigation bar. These chapters will provide the you with an understanding of how organizations are structured and describe how hierarchies function and the role of the administrator in assuring that the organization functions well. Additionally, the readings address the challenges administrators face when things do not go well, and unanticipated events arise.

In any situation, the greater clarity an individual has, the better they can function. Tools like organizational charts and job descriptions help employees understand their specific responsibilities and how they contribute to the organization as a whole. Readers will become familiar with organizational charts (referred to as “org” charts), which are graphic illustrations of reporting structures. Organizational charts help employees understand their role in the organization, the relationships between various units, and how these units fit together. Job descriptions provide clarity as to responsibilities and provide a framework for evaluation of performance.

The readings also address working as part of a larger group, whether it be a committee or team. Committees are usually considered to be “short-term” entities with a specific charge, and teams tend to be given a longer-term mission, and they typically operate over a longer period and are more permanent than committees. However, each of these groups bring their own challenges in terms of efficiency of time and clarity of mission. The readings provide concrete guidelines for how administrators can help workgroups stay focused, operate efficiently, and achieve stated goals. The readings also cover how to effectively manage/lead during times when all is not going well. When unexpected events occur (and they always do), employees look to leaders for how to respond and how to act. The readings provide actionable strategies on how to plan for unexpected events and how to respond. The importance of critical reflection after the event is also considered; after a crisis, administrators have an opportunity to consider the outcome of events, review actions, and evaluate what actions were valuable or not.

Staff relations in healthcare: Communication between providers
Ken Lam, & Jenn Hallam (Producers), & Lam, K. (Director). (2010). Staff relations in healthcare: Communication between providers. [Video/DVD] Alexander Street. Retrieved from https://video-alexanderstreet-com.proxy1.ncu.edu/watch/staff-relations-in-healthcare-communication-between-providers
Video: Staff Relations in Healthcare: Communication Between Providers. This video discusses why communication is important, modes of communication, describes effective communication, and presents obstacles to communication. You will gain an understanding of the importance of communication for members of a team, and best practices for communication among colleagues. This resource can provide you with the tools you need to ensure that your team members engage in best practices for communication. (Video length 33:14 min)
Chapter 11, Communication: The Glue That Binds Us Together
Liebler, J.G., & McConnell, C.R. (2020). Chapter 11: Communication: The glue that binds us together. In Management principles for health professionals (8th ed., pp. 249-266). Jones & Bartlett. eISBN-13: 9781284183511
In this reading, you will be introduced to a working model of communication that will cover interpersonal communication as well as larger principles of organizational communication. You will analyze the manager’s role in facilitating effective employee communication, including the use of verbal and written modalities. You will also consider the difference between formal and informal communication, the contexts in which each is appropriate, and the manager’s role in limiting barriers to effective communication in the workplace.
Crisis Management in Institutional healthcare settings: From punitive to emancipatory solutions
Lalonde, C., & Roux-Dufort, C. (2010). Crisis management in institutional healthcare settings: From punitive to emancipatory solutions. Organization Development Journal, 28(1), 19–36.
http://proxy1.ncu.edu/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=48056246&site=ehost-live
This article provides a case study of a crisis that occurred in a long-term care facility. The authors explore various strategies used by administrators and describe the use of effective problem-solving that enables an organization to emerge from a crisis stronger than before the event. As you review this case, consider the actions of the administrators, and reflect on how/if they could have managed this differently.
SARS: Coverup and Aftermath
Dai, D. (Producer), & Dai, D. (Director). (2013). SARS: Cover-up and aftermath [Video/DVD]. Diane Dai Communications. Retrieved from https://video-alexanderstreet-com.proxy1.ncu.edu/watch/sars-cover-up-and-aftermath
This documentary details the SARS epidemic in China in 2002-2003 and the impact on the citizens then and now. The physical impact of the disease on survivors is described through a number of case scenarios. The actions of the government are analyzed. As you view the film, consider how healthcare administrators can act before and during a pandemic to provide the best care to affected citizens.