HSA-3000 Management Principles in Health Administration

Chapter 13: Quality Improvement and Control Processes
Liebler, J.G., & McConnell, C.R. (2020). Chapter 13: Quality improvement and control processes. In Management principles for health professionals (8th ed., pp. 287-302).  Jones & Bartlett. eISBN-13: 9781284183511.

This is your Redshelf text found in the Course Resources tab on the left side navigation bar. As you read this chapter, you will gain an understanding of how important it is for an effective administrator to engage in the process of continuous improvement. You will learn the fundamentals of quality improvement processes and how to determine if the actions you take have the desired effect. In this chapter, you will learn the characteristics of a thriving organization and how an effective leader can use data to drive decision-making.

Chapter 14: Human Resources Management: A Line Manager’s Perspective

Liebler, J.G., & McConnell, C.R. (2020). Chapter 14: Human resources management: A line manager’s perspective. In Management principles for health professionals (8th ed., pp. 303-320). Jones & Bartlett. eISBN-13: 9781284183511

This is your Redshelf text found in the Course Resources tab on the left side navigation bar. In this chapter you’ll learn the purpose and practices of a Human Resources (HR) office and how a strong working relationship with HR can help all administrators do a more effective job in their workplace. You’ll gain an understanding of laws that govern workplace practices and learn about best practices related to hiring, evaluation, and termination.