Account Creation
Have questions regarding your RefWorks account or need technical support?
Contact the ProQuest RefWorks Support Team for help:
Support hours are: Monday – Friday from 6:00 AM Pacific Time to 5:00 PM Pacific Time.
In addition, the RefWorks Support Pages are available at any time.
RefWorks users who use Write-N-Cite will need to upgrade to
New users must create a personal account with RefWorks using their NU institutional credentials. You will also be required to set up an alternate password to use associated plugins for RefWorks. Visit the Introduction to RefWorks and Account Creation page for more information.
IMPORTANT: Legacy RefWorks (Old Version) was deactivated on June 30, 2023!
Contact the Library with any questions.
RefWorks is a web-based research management tool designed to help you gather, organize, store, annotate, and share all types of resources used in your research, assignments, or dissertation.
RefWorks is NU Library's preferred research management tool since comprehensive support is provided. It is also FREE for all NU students, faculty, staff, and alumni.
With RefWorks, you can do the following:
NOTE: When using RefWorks, you must always check your content and citations for accuracy and proper formatting.
All sessions are hosted in Zoom. For information about using Zoom to connect, check out the Zoom Resources guides located toward the bottom of the Student Success Resources page in the Commons.
RefWorks On Demand is a one-on-one support service providing basic troubleshooting and technology instruction on RefWorks, the NU Library's research management tool.
Areas of Assistance
NOTE: Some issues may require escalation to the ProQuest RefWorks Support team if a resolution cannot be identified during your session. Additionally, this session is not intended to provide a broad overview of RefWorks and its features. To learn more about using RefWorks, please register to attend the RefWorks Power Hour: Introduction to RefWorks workshop by visiting the Library Events Calendar.
Required Prior to Session
IMPORTANT: Provide detailed information about your RefWorks issue or specific questions in the booking form.
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