ASC Coaching Policies
- All students receive personalized coaching plans when attending a recorded, group, or individual session. Students are encouraged to follow their prescribed coaching plan that will denote the skills being developed and the frequency of coaching that a student receives.
Missed Session/No Show
- Students are allowed two no-shows, no contacts. After the third no-show, no-contact, their Academic Success Center account will be disabled.
- A no-show is determined if a student does not attend the session or contact the Academic Success Center during the first ten minutes of the session.
- After a missed session, students are encouraged to contact the Academic Success Center to provide an explanation of why the session was missed and what actions they will take to prevent another missed appointment.
- Subsequent missed appointments require an Action Plan to be completed before an account is reinstated.
- All sessions are scheduled in Pacific Time. Please plan accordingly.
Recorded Session Policies
- Recorded sessions without an uploaded document will be canceled.
- This type of session is asynchronous, and a document is needed, or feedback cannot be given.
- Coaches will only review the originally uploaded document.
- Students must receive and apply feedback before scheduling another recorded coaching session.
- Review the coaching plan provided with the session feedback and use that to inform the next coaching session, such as another recorded, a group session, or an individual session.
Live (Group/Individual) Session Policies
- Unless other arrangements are made, live sessions are up to 45 minutes in length.
- Students may only have one (1) individual coaching session per day and up to 2 individual sessions per week (Monday-Sunday). Additional sessions that are set up by the student will be canceled.
- See the first policy on this page about following coaching plans.
- Students can attend more than one group session per day or group session(s) the same day as an individual session.
- For every coaching plan, you will have one lead coach who will coordinate your Plan for Success. The lead coach will schedule additional sessions with other coaches as needed and as noted in the Plan of Success area of the coaching plan.
- Individual sessions need to be scheduled via ASC Chat. Due to this policy, individual session appointment times appear to be filled in the student view of the schedule.
- Coaches are required to ask attendees to identify themselves if the name displayed in a Zoom meeting does not match the appointment form.
- Please be ready to learn and focus during your group/individual session. Plan to attend from a computer and be able to engage without distraction. If you aren't able to commit to that during this time, we suggest rescheduling.
Please use this page as a guide to understanding the Academic Success Center's policies. If you have any questions, we are happy to answer them via Ask a Coach, where you can search our FAQs, ask a question, or chat live with a coach.
